Shipping Protection

Shipping Protection Service

At Firstlovedoll.net, your peace of mind is our priority. Our optional Shipping Protection Service safeguards your order from the moment it leaves our warehouse until it is safely delivered to your door. This protection helps cover potential shipping issues such as loss, damage, or misdelivery.

Why Choose Shipping Protection?

• Comprehensive coverage for loss, theft, and shipping damage.

• Faster claims process supported by Xcotton’s technical handling.

• Underwritten by AIG, one of the world’s most trusted insurance providers.

With AIG backing, you benefit from a streamlined, globally recognized claims and reimbursement process.

How It Works

When you shop at Firstlovedoll.net, you can choose to add the shipping protection service to your order. You don’t need to do anything extra — just add your favorite items to the cart and check out.

1.Select Your Doll or Accessory
Browse through our collection and choose the doll or accessory you wish to purchase. Once you’ve selected the desired options, click Add to Cart.

• If you are using a desktop computer, please follow the instructions below:
  

• If you are using a mobile device, please follow the instructions below:
  

2.Add Shipping Protection
At the bottom of your shopping cart, you will see an option labeled “Shipping Protection”. You can choose to enable it for worry-free delivery. A fee of 2% of your order will apply.

• If you are using a desktop computer, please follow the instructions below:
  

• If you are using a mobile device, please follow the instructions below:
  

Proceed to Checkout
On the checkout page, you will see the “Shipping Protection Service” listed in your cart. Click “Proceed to Checkout” and complete your payment. The shipping protection will be immediately activated once your payment is successful and your package is shipped.

Coverage

Lost Products
If your product is lost during shipping, or your products is under Theft/Porch Piracy circumstance, you can file a claim in accordance with the insurance terms. 

If your package has been marked "delivered" by the courier company but you have not received it, we will consider it lost, provided you provide sufficient supporting documentation, such as a police report, a letter from the courier company, or proof of safekeeping.

In such cases, we will compensate you with a replacement or refund, with the compensation amount not exceeding the original purchase price of the item. For such losses, claims must be submitted within 7 days of the courier company's tracking record being updated to "delivered".

Damaged Products
If the product is damaged during shipping, the insurance will provide compensation.
If your packages are damaged, we will compensate you by offering either a replacement or a refund. The compensation amount will not exceed the original purchase value of the items.If the package is delivered with damage, it must be reported within 7 days from the time the courier’s information is updated to “delivered.”

Mis-delivery by Courier
If the tracking status of your parcel is shown “delivered”, however, you have proof that the parcel is delivered to a wrong address instead of the address on your purchase order. Please contact the carrier to correct the address, if any cost arises from the re-delivery, Xcotton will cover such cost. If the parcel cannot be located, Xcotton will proceed it as a lost claim. The claims in such case must be reported within 7 days from the time the courier’s tracking record is updated to “delivered.”

Other Unforeseen Circumstances
If the product is damaged or lost due to force majeure (e.g., natural disasters, traffic accidents), the insurance will handle the claims based on specific terms.